When I was 21, a pick-up truck sustained me, knocking me so hard my glasses fell and I was wearing a class ring flew off the coast. I thought much about it, but later in life I began to have back problems. A friend referred me to a chiropractor.
I was going for approximately 15 years him twice a year when I have blocked up to. It straightens me out.
Recently, I called for an appointment, but he was out of town. Its voicemail referred me to a chiropractor in the vicinity. I called and made an appointment. Treatment straighten me was substantially the same, the experience was different as if by magic. The new chiropractor performs a lean practice; my existing chiropractor runs a mass production.
Process of current chiropractor
My existing chiropractor has register and fill out a form describing your symptoms that lasts five to ten minutes. The wizard then leads you in one of the three examination rooms, where you expect.
Essentially, it has a lot of three size. After treatment, the doctor passes a few minutes to complete administrative formalities to add to your file.
A typical tour takes about an hour. I did not know how unsatisfactory it was until I visited the new chiropractor.
Process of the new chiropractor
I arrived a few minutes before my nomination until they have to complete certain formalities. Instead, the doctor was ready and I was immediately taken to its unique examination room. She asked me a few questions and then started the review. When it has finished processing, it immediately turned to a computer terminal and a screen touch, registered his notes on my treatment (in essence an electronic medical record which means small deposit). She asked me to complete certain formalities based on my way. It proposed that follow-up with my chiropractor in about a week.
I was in and out in 15 minutes. I couldn't believe. And it was cheaper for $12! Then I realized that it has a much smaller Office (rooms under review), so its fixed costs are lower. It uses electronic medical records, so his filing room is much smaller. I knew I had to get another overview this operation. Therefore, since my chiropractor would still be out of the city, I ask a follow-up visit.
The following week, I walked in as the chiropractor new finishing with his current patient. I was immediately taken to the examination room. We briefly discussed my progress; She adjusted my back; I paid and I was in 15 minutes. Wow! Now, this is my kind of patient care.
With my existing chiropractors, I knew that if I come a little late, I would still much time for paperwork and obtain a reading. With the new chiropractors, I know that I would be better in time. Speed requires my news without ever having to say anything, any posters or sign anything.
Time is Money!
Medical care is no exception. My current chiropractor creates a line of Assembly with three patients in the queue at any time. That means that we must wait 20-30 minutes in the room to review obsolete magazines to fill the time, while our back spasms of reading or to be in pain.
I realized that my doctor has also a waiting room and many examination rooms to create a batch of three to five patients. It takes an hour to see, even if you go first thing in the morning.
This new chiropractor includes the secrets of one-piece flow. A patient at the time, room for a review and no "work" in the process. Notes are entered immediately before you leave the room, not written on a piece of paper which must be filed.
I am going to switch the chiropractors based on my experience? Let's look at the data I've collected so far:
Dr. current new doctor
60 minutes 15 minutes
$12 cheaper!
I figure that my time is worth much. I can do a lot in 45 minutes that I can do if I am sitting idle in an examination room. What would you do?
If you study the production of typical mass doctor's Office, you will find that the doctor is always busy, but the patient is idle 90% of the time. To speed the flow of patients, you will need to focus on the patient, not the doctor. You have to optimize the time of the patient, not the doctor. And when you do, you will find that you get more productivity and patient satisfaction, but you have to unlearn the techniques of mass production of Henry Ford and adopt the simple principles of the system of Production Toyota and Lean. The future belongs to those who espouse the principles of Lean and Six Sigma. Your company will be one of them?
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Jay Arthur is a well-known in Six Sigma and Lean Six Sigma. Jay helps teams to understand their communication styles and restore broken links. Jay has 30 years of experience in software development on everything from mainframes to PCs.
Jay sells Macros QI, books, consulting services related to Six Sigma and Lean Six Sigma. He has a Bachelor's degree from the University of Arizona, in engineering and a master's degree from Rutgers. He is a member of the National Association of stakeholders, the Association for the quality of the software and many other organizations.
Jay Arthur's most recent books are; Lean Six Sigma for hospitals (McGraw-Hill 2011) and Lean Six Sigma Demystified Second Edition (McGraw-Hill 2011)
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